Customer Success Operations Manager | Remote | Rave Mobile Safety

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JOB TITLE: Customer Success Operations Manager


JOB DESCRIPTION: As a key member of Rave’s Customer Success Team, the Customer Success Operations Manager supports the CS Team, Rave and our Customers by optimizing processes and increasing the productivity of the team to ensure customers realize the greatest value from of Rave products. The Customer Success Operations Manager will work closely with the Customer Success Leadership team to drive increased product adoption, retention, customer growth and operational efficiencies within the Customer Success (CS) team. This role will require cross-functional collaboration to improve the overall client experience by effectively scaling and broadening the reach of the CS organization.

JOB RELATIONSHIP TO YOU: I am a Senior CSM at Rave Mobile Safety, and our team is excited about the possibilities of this role. We’re a small (~200 employees) company specializing in safety software solutions, and we’re at a point in our growth where we need to effectively scale while also maintaining (or improving upon!) the level of service we’ve established with our loyal client base.

WHY SHOULD YOU JOIN US: Over and above the usual benefits (including unlimited PTO), this could be a really interesting role for an experienced CS Ops professional that is passionate about Customer Success and looking to try some new approaches to CS Operations. Scaling will be critical to our future success, but the nature of our solutions and client base demands creative approaches that go beyond standard CS methodologies. The CS team is made up of great individuals that will offer constructive, collaborative input; we’re all very invested in the success of our clients. We use Totango, so being a power user with that would help, but deep experience with another similar solution would also set you up for success. Additionally, this is a good role for someone interested in making a difference in their job, since our software truly helps keep thousands of communities, institutions and organizations safe.

ABOUT OUR COMPANY: Rave Mobile Safety was founded in 2004 and is currently headquartered in Framingham, MA. The company’s mission is “to create innovative data and communication software that organizations trust to help them save lives.” While the pre-pandemic organizational epicenter was in the Boston area, we are now hiring across North America. We have clients across multiple verticals, including State & Local, Higher Education, K-12, Corporate and Healthcare. More information about our company is available here:


ADDITIONAL TAGS: #CSOps #CSOperations #CustomerSuccessOperations #remote #Totango #SAAS