Customer Success Coordinator | Remote (US) | Rimsys

Rachel Baker

Customer Success Coordinator | Remote (US) | Rimsys

JOB TITLE: Customer Success Coordinator

LOCATION: Remote/Hybrid (Office is in Pittsburgh, PA, but the role is open to candidates based anywhere in the US)

JOB DESCRIPTION:

As the Customer Success Coordinator at Rimsys, you will be responsible for supporting relationships across a broad base of customer accounts. You will assist in building long-standing partnerships by making sure our customers get as much value as possible from the product and organization.  You will report directly into the VP, Customer Excellence and will work with customer success managers to develop relationships with both daily users and executive stakeholders, to grow their use of Rimsys. You will track key initiatives, assisting with materials development and preparation, and providing administrative support for critical customer success activities.

How you'll make an impact:

• Develop a foundational understanding of Rimsys, including our customer journey, product and customer base.
• Assist in client check-ins, QBRs and monitor client satisfaction
• Assist in understanding how customers are using the product and find ways for them to increase their return on investment
• Support customer success managers in the development of customer-facing presentations, materials and communications
• Assist with administrative tasks in support of customer success managers (setting up handoff calls, scheduling onboarding meetings, etc)
• Serve as the central coordination point for sales-to-success handoff
• Maintain customer onboarding materials and ensure accuracy of cross-functional information
• Monitor customer onboarding, track to completion and review customer feedback for opportunities for improvement
• Assist with data hygiene, collection and preparation

JOB RELATIONSHIP TO YOU:

I'm not the hiring rep, but I am on the Customer Success team, and as someone who would be working closely with the person in this role, building a solid and successful team is important to me.

WHY SHOULD YOU JOIN US:

Rimsys is a young and rapidly growing company, and the Customer Success team is in the "getting established" stage. Currently there are two senior Customer Success Managers, who report to the VP of Customer Excellence.

This role is ideal for a solutions-oriented, customer-first problem solver with a strong desire to learn and develop their technical and customer management skills.

ABOUT OUR COMPANY: Rimsys is on a mission to improve global health. Our Regulatory Information Management (RIM) software digitizes and automates regulatory activities, helping MedTech companies establish and secure global compliance and bring life-saving products to market more quickly. Rimsys is headquartered in Pittsburgh, PA (position can be in-office, hybrid or remote) and is growing rapidly with an expanding list of large enterprise customers.

We are extraordinarily proud of the company we've built so far not to mention humbled to be recognized as a Best Place to Work in Pittsburgh. Our people are Rimsys' biggest competitive advantage and we'll continue to invest in our team and people-first culture.

JOB LINK: Rimsys - Customer Success Coordinator

Check out the description at the link above for more info on what we're looking for from a candidate; benefits; and other details.

TAGS: Job board, remote, hybrid, US, Pittsburgh, regulatory, RIM, B2B, medtech

abbyp444

Thank you for sharing!! I have experience in a similar role at a healthcare tech company. Applying now :)