Head of Customer Success | Remote | Breakout (Techstars backed startup)
JOB TITLE: Head of Customer Success
JOB DESCRIPTION: As our Director of Customer Success, you’ll be our first senior Customer Success hire and will define and build out an efficient and effective CS process and department from the ground up to ensure that the client experience leading up to, and following events is just as magical as the events themselves.
You’ll have a front-row seat to the inner workings of hundreds of leading companies, developing relationships with their executives and leaders in HR and People Operations. When you aren’t working with clients, you’ll be working to improve our internal processes and simplify the client experience. This role is a great fit for you if you see each client interaction as an opportunity to create delight and meet their needs.
JOB RELATIONSHIP TO YOU: Reports to me (the CEO)
WHY SHOULD YOU JOIN US: This is a chance to build a department from the ground up and work with awesome clients. We've seen great early traction with $3M in revenue in our first 2 years. Our clients are fun as well, mainly working with unicorn startups.
ABOUT OUR COMPANY: At Breakout, a Techstars-backed company, we’re facilitators of strategic fun, building the global platform to help businesses develop strong company culture no matter where their employees are based.
We believe that teams that have fun together are happier, perform better, and stick together. And, help companies like Adobe, Duolingo, and Dropbox build meaningful bonds through virtual and hybrid events that shrink the distances between us, physical and otherwise.
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