Non-Leaders, showing leadership

Gary Allum
Gary Allum Member Posts: 22
First Comment
in Customer Success Leadership Community

As leaders in your CS organizations, what are the things you look for from your IC's as far as leading from the bottom?

Comments

  • Jordan Silverman
    Jordan Silverman Member, Success Network Members Posts: 98
    Third Anniversary 10 Comments Photogenic 5 Insightfuls

    @garyallum I love this question!

    I run a team of about 25 now and here are some actions I LOVE when ICs make:

    • Send suggestions of improvements around current processes. Don't come with a problem, come with a problem + proposed solution
    • Ask what you can take off your managers plate. Look for big picture projects to work on to make your manager look good
    • Own something, even if small try to own any little metric, application, or task
    • Ask to help train new hires and be a resource for them

    Hope this is helpful! Let me know if you have any follow up questions!

    Jordan Silverman
    [email protected]
    (914) 844-5775
    https://www.linkedin.com/in/jordansilverman/
  • Gary Allum
    Gary Allum Member Posts: 22
    First Comment

    Heh, that's awesome feedback, and I love the fact that I have already ticked all of those boxes LOL.

Categories