Customer Success Operations Manager I Remote, Slovenija (EU) I SciNote

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JOB TITLE: Customer Success Operations Manager 

LOCATION: Remote or Slovenia, Europe

JOB DESCRIPTION: As a CS Operations Manager you will be empowering our CSMs and helping them create long lasting relationships and making our customers fans of SciNote. Your main responsibilities will be to support the optimizations of processes, programs, and tools to improve the teams efficiency by implementing CS software and defining scaleable processes. The CS Ops manager will also be developing key reports dashboards that would help the team make educated decisions based on the data.

JOB RELATIONSHIP TO YOU: I am the VP of CS here at SciNote. This position would be one of my team members.

WHY SHOULD YOU JOIN US: 

Our team is a group of passionate, innovative, and hard-working individuals, connected by common values and purpose to help the world benefit the most from science and research. We are creating an environment where individuals feel they can speak up and bring their ideas to life. In this role you would have the opportunity to help shape our CS department and scale it.

ABOUT OUR COMPANY: Our product SciNote ELN is a digital tool for managing scientific and industrial research, which helps laboratories around the world become more organized and efficient in their everyday operations. SciNote saves researchers time & money, helps them manage their knowledge, contributes to greater scientific and research output, and digitizes the research process. Our top-rated solution is used by academic, industry, and governmental research organizations all around the world.

You can learn more about us here: https://www.scinote.net/about-us/

JOB LINK: https://www.scinote.net/careers/scinote-job-customer-success-operations-manager/

Linkedin: https://www.linkedin.com/jobs/view/3148488070

TAGS: #CSM #remote #csops #operations

tejash_24

https://gaingrowretain.com/discussion/10160/customer-success-operations-manager-i-remote-slovenija-eu-i-scinote

Hi, I am currently working as Operations Manager - Business & Technical Services (CS Team) for a U.S. Healthcare IT [EHR] company. Working 10 years in this company. Have scaled up CS team from 10 to 120 CSM's now however I am looking for V.P./Head of Customer Success position.

Thank you.