CS Operations Manager | Remote | Sophos
JOB TITLE: Customer Success Operations Manger
LOCATION: Remote (United States)
JOB DESCRIPTION: As a Customer Success Operations Manager for our Managed Threat Response (MTR) team, you will serve a critical role in developing and driving operational efficiencies across Customer Success workflows with a direct impact on the customer journey. You will act as an internal Customer Success team consultant, leveraging our Customer Success platform (ChurnZero) to facilitate the development and management of customer journeys, plays, and metrics.
JOB RELATIONSHIP TO YOU: I (Jennifer) am the Manger, Customer Success Managed Threat Response team, and am the hiring manager for this position. It's an exciting time to be working for Sophos, a worldwide leader in next-generation cybersecurity.
WHY SHOULD YOU JOIN US: Sophos Managed Threat Response is growing rapidly and our team is expanding along with our global customer base. We have many new initiatives underway, an all new tech stack, a talented team of CS professionals, and provide a valuable service helping companies fight cybercrime.
ABOUT OUR COMPANY: Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks.
For more information or to apply for the position, please visit the link below.
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