VP, Customer Success I Remote I Jobvite

JaclynD
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JOB TITLE: VP, Customer Success

LOCATION: Remote (United States)

JOB DESCRIPTION: The VP, Customer Success will report to the SVP, Customers and work across all functions of the business to ensure success and retention of our Jobvite customer base. You will manage a robust customers base ranging from emerging businesses to some of the largest and most well-known brands in the world.  The ideal candidate is adept at building processes and systems to ensure predictable operations while also ensuring the CSM team is embraced as the strategic advisor for our customers. This role is vital to the company’s growth goals, so your creative, competitive, and fun nature will be embraced! 

 Responsibilities Include:

Accountable to Key Business Outcomes: 

  • Deliver the Customer Success process and business outcomes 
  • Client references and success stories for marketing and new sales 

Accountable to Overall Business Planning and Customer Management: 

  • Manage overall client lifecycle and experience from the point a new customer signs to their ongoing experience with the company.    
  • Drive strategic account planning processes and outcomes

 Accountable to Team & Leadership Management Functions: 

  • Team leadership, resourcing, budgets, processes, accountabilities, account allocations 
    • Direct Management of 3 Director level CSM leaders who lead a team of over 20 CSM’s
  • Direct Management of Customer Success Team 
    • Leader for Customer Success  


  • 15+ years’ experience working with Global 2000 delivery of SaaS products and services 
  • Experience in SaaS operations or delivery with proven ability to interact across C-suite to deliver complex programs that result in customer success stories and references 
  • Additional experience which is highly preferred: 
    • Experience in Talent Acquisition industry 

ABOUT OUR COMPANY: 

About Employ:

Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.

For more information or to apply for the position, please visit the link below.

JOB LINK: http://app.jobvite.com/m?3YRXtmw6

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