Global Director of School Success | Remote | Edpuzzle

Melissa Bougie
Melissa Bougie Member Posts: 1
edited August 2022 in Job Board Community

JOB TITLE: Global Director of School Success


JOB DESCRIPTION: We're looking for someone incredible to step into the role of Director of Global School Success on the US-based Revenue Team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will lead, coach, coordinate, mentor, and empower our Global School Success Teams in North America, LatAm, EMEA, and APAC. This person will ensure that the global School Success team is building relationships and increasing teacher engagement with key customers around the world to achieve high renewal rates and reduce customer churn.

JOB RELATIONSHIP TO YOU: We have 7 School Success Associates that report to 3 Regional Directors of School Success in the US. We also have School Success teams across the globe (not sure about their exact sizes) so you would be heading our US team, but also making sure that our global teams are aligned with our processes. You would report to Xavi Francas, Head of Revenue.

WHY SHOULD YOU JOIN US: We're a start-up company that has really taken off. In addition to that, our Customer Success function is very new (I was one of the first CSMs on the team). So this position will give you a lot of opportunities to implement best practices and really build something up. You will also get chances to travel across the world to work with many different teams. If team alignment and building something from the ground up excites you, this role is for you.

ABOUT OUR COMPANY: Edpuzzle is an educational technology company with about 150 employees. We are a global company and fully remote. Edpuzzle focuses on video learning.