Customer Success Manager | London, UK | Stotles
Customer Support & Operations Associate
London, UK (Hybrid)
We're hiring a highly motivated, innovative individual to engage and delight our customers at every touchpoint, making a long-term partnership with Stotles a no-brainer. Our customer base is growing quickly so we need somebody excited by the opportunity to get in at the ground floor and help shape what Customer Success at Stotles looks like.
What You'll Do
You'll work closely with senior stakeholders from a portfolio of Stotles' most strategic accounts to uncover and solve for their critical business issues using the Stotles product, becoming a trusted advisor that delivers the best-in-class service for which Stotles is known.
Reporting into the Head of Customer Success, this role will be responsible for:
- Developing Customer Success Plans with our largest accounts, working with key stakeholders to identify their success criteria and implement plans to meet those objectives.
- Managing key touchpoints with priority accounts in their customer journey (from on-boarding, through QBRs into retention and beyond) to drive customer adoption / engagement and track progress against key measures of success.
- Crafting our new and growing services offering, working closely with the Stotles CEO & CPO to develop the Stotles product in line with customer feedback to drive ROI.
- Driving customer engagement with bespoke services, including scoping and delivery of custom research projects.
- Developing and improving records of all relevant customer artefacts (e.g. proposals, decks, account plans, custom reports etc.).
- Nurturing and escalating growth opportunities – including customer retention, upsell and referrals.
- Injecting the voice of the customer into the heart of all decision-making at Stotles, ensuring to close the feedback loop with key stakeholders and creating Stotles advocates.
Most importantly, we're looking for curious, ambitious people who love to learn new things. If (for any reason) you don't fit our requirements but you're passionate about our vision, don't hesitate to apply!
JOB RELATIONSHIP TO YOU:
Reporting into me 🥰
WHY SHOULD YOU JOIN US:
Hear directly from the team!
ABOUT OUR COMPANY:
Our mission is to unlock the potential of business and government working better, together.
The partnership between business and government is vital in making our communities productive & cohesive, but inefficiency and bureaucracy is currently the norm. We are using a modern approach to change this.
Our SaaS platform gives businesses a clear view of opportunities to work with the public sector, and the tools needed to manage them. We are bringing together a massive amount of messy government data to bring clarity and transparency to a space that desperately needs it.
We've seen fantastic traction from industry leading customers such as UiPath, Gitlab, Freshworks, and Tableau.
Learn more about Working at Stotles: https://bit.ly/3sfBKyp
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