GGR Podcast - All Aboard the Community Hype Train

Heather Wendt
Heather Wendt HLAdmin Posts: 250 Gain Grow Retain Staff
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edited September 2022 in GGR Cafe
This week GGR is resurfacing a podcast from April 2021 where Holly Firestone shared how utilizing community as a listening tool can increase your organization's ability to understand and respond to the needs of your customers in a way that is otherwise extremely difficult (and often very expensive!) to do.

Spending some time on the treadmill or out walking in the next few days? Grab your headphones and hear some thought-provoking insights on engaging through community!

Listen to the Podcast

Is your CS team actively using your community to gain insights into the needs and pain points of your customers?

What are some methods that help you do this strategically and effectively?
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