Senior Manager of Customer Success - Remote - BioRender
JOB TITLE: Snr Mgr, Customer Success
LOCATION: Remote (North America)
JOB DESCRIPTION: As the Senior Manager, Customer Success, you will inspire a team of Full-Serve (Enterprise) Customer Success Managers to drive a world-class experience that maximizes the value users achieve from BioRender, enabling us to exceed our Full-Serve growth and retention metrics. You are a supportive and empathetic leader who is invested in coaching and developing your people. You are a stellar team player and work closely with your cross-functional teammates in Product, Marketing, Sales and Operations to coordinate and drive optimal customer outcomes.
JOB RELATIONSHIP TO YOU: This role will partner with the Manager of CSA's and myself (SVP/Head of CS) to drive an amazing customer experience!
WHY SHOULD YOU JOIN US: This opportunity is not your traditional CS leadership opportunity. In the first 45 days, I have taken ZERO Customer Escalation Calls. We have 98% retention. We can't keep up with our growth. This is an opportunity for a leader who has scaled and led high-growth CS teams, and partnered with others to build out a CS organization. In addition, we have multiple 'Great Places to Work' certifications, and were recently recognized as #4 fastest growing company in Canada.
ABOUT OUR COMPANY: BioRender is revolutionizing how science is communicated, one graphic at a time (you can think of us as the Adobe or Canva for science!). We're on a mission to accelerate science by empowering all scientists to quickly and easily communicate their research.
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