Best CS / Leadership Training

Miranda Balcar
Miranda Balcar Member Posts: 13
5 Comments First Anniversary Name Dropper 5 Likes
in Customer Success Leadership Community
Hi all, 

I'm a year into my role as the Dir of Success at my org, and we're in a rapid growth stage. I'd like to start the new year with a plan for my own growth and development, via an online course or an event, and I'm looking for some suggestions. 

I've checked out The Success League's leadership course and it looks decent. Would anyone recommend this in particular? 

Thanks in advance for your ideas! 
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Comments

  • Chad Horenfeldt
    Chad Horenfeldt Member Posts: 61
    Third Anniversary 10 Comments Photogenic
    I would recommend it (I’ve taken it). There are some great templates that you can use right away. As a disclaimer, I am on their advisory committee. 
  • hunter
    hunter Member Posts: 1
    First Comment
    Hey Miranda, 

    I looked into the program as well, and it seems pretty interesting. I can't take the course right now due to other commitments but I am looking to maybe take it in July. If you decide to take it will you let me know what you think. 
  • Doug Havlik
    Doug Havlik Member Posts: 19
    5 Comments Name Dropper 5 Likes First Anniversary
    Yesterday my manager recommended this course from Winning by Design: https://winningbydesign.com/revenue-academy/course-managing-for-leadership/. I’ll take it next quarter. 
  • CharRobbie
    CharRobbie Member Posts: 1
    First Comment Photogenic

    Hello everyone,

    I'm new to GGR but been in CS for 10+ years! In my current role I'm leading efforts to formalize a small CS team. I too am looking for feedback or experience with CS leader training & first-time CSM development. We need to get everyone at the same foundational point from a CS perspective.

    Besides exploring The Success League, I'm wondering if anyone is familiar with Customer Success Collective training offerings?

    And I'm scrolling through options with Customer Success Association catalogue.

    Firsthand recommendations, tips, advice all welcome!

    Best,

    Charlene

  • Cody
    Cody Member Posts: 3
    Photogenic First Comment

    Not an online training but I would highly recommend the book(s):

    "The Customer Success Professional's Handbook"

    "Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue"

    "The Customer Success Economy (Why Every Aspect of Your Business Model Needs A Paradigm Shift)".

    I have found these books to be way more informative than online trainings and have helped me stand up a Customer Success program for my company.

  • tejash_24
    tejash_24 Member Posts: 17
    10 Comments 5 Insightfuls Name Dropper Photogenic
    https://gaingrowretain.com/discussion/10344/best-cs-leadership-training

    Hi Miranda,

    Apart from the recommendations provided by other members in their comments, here are my suggestions

    Sure, here are some customer success leadership courses and books that you may find helpful:

    • Courses:Customer Success Leadership Academy by CustomerSuccess.Academy: This course is designed to help customer success leaders develop the skills and knowledge they need to be successful. It covers topics such as customer-centricity, data-driven decision making, and team leadership.
    • Customer Success Leadership Certification by SuccessCOACHING: This certification program is designed to help customer success professionals develop the skills and knowledge they need to advance their careers. It covers topics such as customer onboarding, customer retention, and customer advocacy.
    • Customer Success Management Masterclass by CustomerSuccess.Pro: This masterclass is designed to provide customer success professionals with a comprehensive understanding of the customer success discipline. It covers topics such as the customer success lifecycle, customer segmentation, and customer value measurement.
    • Books:The Customer Success Mindset by Jyo Shukla: This book provides a comprehensive overview of the customer success mindset. It covers topics such as the importance of customer-centricity, the value of data, and the power of relationships.
    • Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy, and Maria Martinez: This book provides a detailed look at the customer success discipline. It covers topics such as customer onboarding, customer success metrics, and customer advocacy.
    • The Startup's Guide to Customer Success by Jennifer Chiang: This book is designed to help startups build a successful customer success program. It covers topics such as customer segmentation, customer onboarding, and customer value measurement.

    I hope this helps!

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