CSM | Remote | Castiron

JOB TITLE: Customer Success Manager 


JOB DESCRIPTION: Castiron is growing and we are looking for a very special Customer Success leader. Does this sound like you? 👇

1. You are a builder.
You thrive in the early stages of a start up, love to create your own process and strategy, and need space to be creative & make projects your own.

2. You want to work on something that matters.
In order to feel fulfilled and do your best work, you prefer to work in a mission-driven company that is helping people you care about.

3. You are a people person.
You love getting to know new people and helping them solve their problems. You can easily put yourself in others' shoes, understand their business, and help them move forward.

4. You are also a data person.
Yep, you read that right ☺️. You love people AND data, and can critically think about a large cohort of people you want to help vs just a few key customers. You eat, sleep and breathe NDR.

5. You believe in the Castiron mission.
You live to eat (or to cook or to bake). You support local businesses. Most importantly... you care deeply that entrepreneurship opportunities should be accessible to all.

JOB RELATIONSHIP TO YOU: I (Mark) am the Founder and CEO of Castiron. This role reports to Anna Schena Walsh, our kick-ass head of growth, who reports to me.

WHY SHOULD YOU JOIN US: We’re on a mission to make entrepreneurship accessible to everyone, regardless of background, education, technical skills, or business skills. 

Today’s ecommerce software landscape is not built for food-based entrepreneurs. Ecommerce tools are complicated to use for even many tech-savvy folks, let alone new users, and are exclusively built for non-perishable and non-hyperlocal products or services. At Castiron, we set out to change this by building the world’s first food business management platform.

We are growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse, creative, and driven as the food business owners using  Castiron all over the country.

ABOUT OUR COMPANY: Castiron is a seed-stage company with a world-class leadership team and amazing venture capital partners (Bowery, Foundry, High Alpha). Our tiny-but-mighty team of 16 is fully remote and looking for our next key teammate.  You can learn more about us at https://www.castiron.me.

JOB LINK: https://cstrn.me/CSM