Impact of Value Realization

I know that we are all looking to drive our customers to their desired outcomes by creating those pathways to success and finding ways to speed up our delivery on those outcomes so that we can show our CRO/CFOs the impact of Customer Success on the growth of the company.

With that in mind, has anyone done or seen any studies that show having documented value realization helps to drive customer retention along with an overall increase in NRR?  I have the qualitative statements from our teams but I am looking for more qualitative results that I can point to.

Any help that this group can provide would be greatly appreciated.


  • Doug Havlik
    Doug Havlik Member Posts: 19
    5 Comments Name Dropper 5 Likes First Anniversary
    Thomson Reuters presented study results done with McKinsey at last year’s Gainsight Pulse conference.