Great community platforms

Hi all!  New to the community, and curious about.....communities.  What platforms are best?  I know of a few, but not too familiar with the space just yet.  What would you recommend?


  • Brian O'Keeffe
    Brian O'Keeffe Member Posts: 199 Expert
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    I used Salesforce for years. Very easy, if you are already using Salesforce. I reviewed a bunch over the past year. Insided was one I liked a lot. (I do not work for them or get a kickback!)

  • Heather Wendt
    Heather Wendt HLAdmin, Member Posts: 285 Gain Grow Retain Staff
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    Hi @nickwo! Thanks for your question...this is definitely a topic that is increasing in relevance for CS.

    Richard Millington (a well-known community thought leader) is beginning to go through various community platforms and talk about their strengths and weaknesses.

    So far he has reviewed SalesForce and Khoros on his Youtube channel. He appears to be reviewing 1 per week although it is a new overview, so that might not be consistent.

    What I like about it is that he is not doing this FOR any company, simply looking at what makes the platform good and what to look out for as far as weaknesses go from a strong understanding of community and the technology aspect.

    There are a variety of options, and the best advice I can give is to begin looking at what you would like the community platform to do (integrations, knoweldge base, ideation, development resources, etc.) so that when you begin to do your research you will automatically be able to eliminate some options that are not a good fit.

    Would love to hear from others who are currently using community in CS!

  • Sabhar Jain
    Sabhar Jain Member Posts: 6 Navigator
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    Hey @nickwo : I have tried : rocketlane, teamwork they work seamless.

    Suggest to try them out, they have trials as well.