Creating a "Success Hub" in your Community

Aynot2000
Aynot2000 Member Posts: 4 Navigator
Name Dropper First Comment

We are beginning our DCS journey, including creating a foundational success hub in our community. I'd love to hear what other success hubs look like? What kind of content do you feature? Is it a separate "hub" in your community or integrated within? How do customers leverage it? Etc.

Comments

  • Rich Rans
    Rich Rans Member Posts: 29 Contributor
    First Anniversary 5 Insightfuls First Comment 5 Likes

    If the functionality exists in your community, I highly recommend creating a secure space where your CSM can interact with their customers. The benefits of this are:

    • a running history of key interactions, so other stakeholders or a new CSM has easy access to the history
    • The customer goes to the community more often. Want to see the last QBR deck, or ask your CSM a question, its in the community. When they are in the community, they are more likely to see or engage in other community activity.