Sitecore Global Customer Success is expanding - multiple roles open globally
JOB TITLE: Customer Success Manager (or Snr)
LOCATION: USA (Dallas - TX, Manchester - NH), EMEA (Dublin, Ireland and UK) and APJ (Singapore, Sydney - Australia and Kuala Lumpur - Malaysia).
JOB DESCRIPTION: Please refer to the job posting for details. Link shown below.
In this role you will be instrumental in leading Sitecore to an unprecedented level of customer success and to scale for growth, expansion, and lifetime value within a portfolio of top tier customer accounts. As the post-sales Account Owner, Trusted Advisor, and Customer Advocate, the CSM drives adoption and transformation to ensure that the customer obtains their desired outcomes and obtains value from their investment in Sitecore’s products and solutions in harmony with their strategic business goals.
In addition, you are a cross-functional hero! You will work closely with the Sitecore ecosystem including account executives, marketing, and product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Your strong problem-solving skills and organizational awareness, make you capable of intervening where needed to ensure that any roadblocks to customer success are removed as efficiently as possible.
You will thrive on working in a collaborative, sharing, caring and exciting environment, ensuring our customers realize their business and marketing objectives.
This is an important customer facing role that requires a dedicated professional with an exceptional ability to manage both internal and external stakeholders and that can develop deep relationships with customers and their delivery partners.
JOB RELATIONSHIP TO YOU: The APJ positions are under my team whereas the others are under me peers.
WHY SHOULD YOU JOIN US:
Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
Great team and company culture! The Customer Success team uses the latest best practices, processes and tools for Customer Success. All of our team members undergo Customer Success Training and Certification (from Success Coaching) as part of their onboarding and career development.
ABOUT OUR COMPANY: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
You can learn more about Sitecore here. https://www.sitecore.com/company
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