CS Operations Manager | Hybrid UK | Builder.ai

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JOB TITLE: Customer Success Operations Manager


JOB DESCRIPTION: We’re looking for an experienced Customer Success Operations Manager to work closely with our Head of Customer Success to implement systems and processes that are robust and scalable. It’s an exciting time to join us and service our growing customer base within the innovative AI space.

JOB RELATIONSHIP TO YOU: I am the Senior Manager responsible for defining and implementing our CS methodologies across EMEA and a bit of Asia.  I am closely aligned with the Head of CS, who this role will report into.  I will have influence into the priorities of this role and we will work together closely.

WHY SHOULD YOU JOIN US: The Head of CS and I started building the CS team and function “from scratch” in April of 2023.  We are already a team of 11 with a book of over 1,100 customers - 75% of those in our scale segments.  We are looking for ways to leverage data and our in-house AI tools to enhance the customer experience.  You should join us if you like creating and iterating the most current ways of working in Customer Success.

ABOUT OUR COMPANY: At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.


JOB LINK: https://apply.workable.com/builderai/j/C93253707D/ 

Hiring as of 31 August 2023