Can we add a Topic group for CS Operations?

John Bosch
John Bosch Member Posts: 27 Expert
10 Comments Second Anniversary

Or is that already living under something else like Strategy and I haven't made the connection yet.  Either way, I would love to hear the community's thoughts and approaches to Customer Success Operations.  


  • Ronald Krisak
    Ronald Krisak Member Posts: 48 Expert
    Second Anniversary
    edited July 2020

    I would also be interested in how smaller CS Orgs split the time/workload between Operations work & other CSM duties.  (For those companies that don't have specific CS Ops positions)

  • Darko Kankaras
    Darko Kankaras Member Posts: 17 Thought Leader
    5 Comments Second Anniversary Name Dropper
    edited July 2020

    CS Operations topic group would be very appreciated. I'm pioneering CS Operations within my company and having this thread as a resource would be amazing. 

  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited July 2020

    @John Bosch Just created a topic for CS Operations that you should be able to tag in posts now!