Preferred communication channel with internal & external customer while we talk about sharing feedba
I need to ask all CSM what is their prefferred mode of communication in terms of asking for feedback externaly and share feedback with internal teams.
Out of these what would be the top priority in the case of Internal & External?
How deep are the integrations with these external channels for your CS/Feedback platform?
1. Trigger-based feedback in changes in CRM
2. Feedback response sync back to CRM
3. Ticket generation based on responses.
Is there anything you would like to add?
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