Ways to engage decision makers

Jeff Breunsbach

From our CSM Office Hours today...

Ways to engage decision makers, especially when the end users see value but they struggle to convince their managers/senior leaders

@Kristian Sletten
@Ashley Thorpe
@Jodi Nicolli
@Matt Vadala
@Kevin Mitchell Leonor
@Corinne Goldberg
@Diamond Bergeron

Jared Orr

Hi Jeff! One thing I have done to engage decision-makers in a similar scenario is by asking one of the end-users who see value in our service to set up an account review with the two of us and the decision-maker. Positioning the call/meeting as an account review makes it sound more important than just a simple "check-in" call. Usually, I'll have some data-proven results that the end-user can present to the decision-maker so they know we will discuss their on-going positive results on the call.