Discussion on CAB prep for 2021

Mike Gospe

Hi GGR community,

Transitioning Customer Advisory Board (CAB) and Partner Advisory Board (PAB) programs from in-person to a redesigned virtual program will continue in 2021. I've spent the last 8 months redesigning new programs and have learned a lot about what works and what does not.  (I've facilitated 15 Advisory Board meetings in the last 4 months in this new format.) Would anyone be interested in participating in a 2021 CAB Planning peer group discussion in December? I have a few slides on the *new* best practices, and I'd like to learn from you as to what you are seeing for your own companies and customers. If there are 5-6 folks who would find value in such a conversation, I will set up a Zoom call for us.

Best,

Mike Gospe
CAB Resource Center

Matt Myszkowski

HI @Mike Gospe,

I am looking at creating one at my new company. Not sure I have much expereince to add specifically on this but have vast CS expereince so would like to be part of it if there is space?

Regards, Matt

Anita Toth

Great idea @Mike Gospe.  Our CAB meetings used to be full-day in person affairs. I'm curious to see what you've learned in transitioning to an online format. Count me in. ?

Mike Gospe

Thanks Anita!  I'll add you to my list. )

Best,

Mike

Jeff Breunsbach

Mike, would love to help promote this. If you want us to create an event landing page, spin up a Zoom and auto-record we can help facilitate. That way we can come back into the community to drop the recording and insights afterwards.  Shoot me an email ([email protected]) and we can help coordinate.

Jessica McMullen

@Mike Gospe Creating a CAB is on my to do list.  I'd love to hear more.  When are you planning this December discussion?
Thanks!