Discussion on CAB prep for 2021

Mike Gospe
Mike Gospe Member Posts: 33 Expert
First Anniversary
Hi GGR community,

Transitioning Customer Advisory Board (CAB) and Partner Advisory Board (PAB) programs from in-person to a redesigned virtual program will continue in 2021. I've spent the last 8 months redesigning new programs and have learned a lot about what works and what does not.  (I've facilitated 15 Advisory Board meetings in the last 4 months in this new format.) Would anyone be interested in participating in a 2021 CAB Planning peer group discussion in December? I have a few slides on the *new* best practices, and I'd like to learn from you as to what you are seeing for your own companies and customers. If there are 5-6 folks who would find value in such a conversation, I will set up a Zoom call for us.


Mike Gospe
CAB Resource Center


  • Matt Myszkowski
    Matt Myszkowski Member Posts: 143 Expert
    100 Comments Second Anniversary Photogenic
    edited November 2020
    HI @Mike Gospe,

    I am looking at creating one at my new company. Not sure I have much expereince to add specifically on this but have vast CS expereince so would like to be part of it if there is space?

    Regards, Matt
  • Anita Toth
    Anita Toth Member Posts: 246 Expert
    Third Anniversary 100 Comments Photogenic
    edited November 2020
    Great idea @Mike Gospe.  Our CAB meetings used to be full-day in person affairs. I'm curious to see what you've learned in transitioning to an online format. Count me in. ?
  • Mike Gospe
    Mike Gospe Member Posts: 33 Expert
    First Anniversary
    edited November 2020

    Thanks Anita!  I'll add you to my list. :*)



  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited November 2020
    Mike, would love to help promote this. If you want us to create an event landing page, spin up a Zoom and auto-record we can help facilitate. That way we can come back into the community to drop the recording and insights afterwards.  Shoot me an email ([email protected]) and we can help coordinate.
  • Jessica McMullen
    Jessica McMullen Member Posts: 3 Navigator
    Second Anniversary
    edited December 2020
    @Mike Gospe Creating a CAB is on my to do list.  I'd love to hear more.  When are you planning this December discussion?