Customer Success Manager | Washington, DC | ChurnZero
JOB TITLE: Customer Success Manager
LOCATION: Washington, DC Metro area
JOB DESCRIPTION: Our fast-growing startup is looking for a passionate, results-oriented individual to join our team as a Customer Success Manager. At ChurnZero, our mission is to create the next great Customer Success platform – and our own Customer Success team sits at the heart of this goal. As a CSM, you will cultivate exceptional experiences and sustained value for ChurnZero customers by acting as their trusted advisor and advocate from point of sale through renewal. Join the award-winning team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd and Capterra, is G2 Crowd's 11th Fastest Growing Product in 2020, and has the Highest "TR Score" on Trust Radius. Come be a vital part of our continued success!
JOB RELATIONSHIP TO YOU: I (Bri Adams) am one of our two Customer Success Team Lead's at ChurnZero, so this position would be reporting to me or to my colleague @Naomi Aiken and working directly with our entire CS team (including Support, Implementation, and our CSMs). Our CS team as a group reports up to our CCO & Head of Product, @Abby Hammer.
WHY SHOULD YOU JOIN US: As a CSM at a Customer Success software company, our team is unique in the way that we work hand in hand with all other departments at ChurnZero, and we are given a lot of flexibility in determining our processes. We are constantly learning and evolving, and we pride ourselves on being best practice experts in the CS space, as well as ChurnZero software experts. We drink our own champagne at ChurnZero, so as our CSM you also reap the benefits of using the ChurnZero software to help manage your customer group.
ABOUT OUR COMPANY: Founded in 2015, ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Our software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
TAGS: #CSM #CustomerExperience
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