Customer Success Manager | Remote | SecurityScorecard

Chris Ryan
Chris Ryan Member Posts: 2 Navigator
First Anniversary
edited April 2022 in Job Board

EDIT: We are closing in on a final candidate for this role. Thank you all for your interest!

JOB TITLE: Customer Success Manager 

LOCATION: Remote 

JOB DESCRIPTION: This role is part of an efficiency-oriented model aligned to customers with growth potential. This CSM will be responsible for proactively identifying opportunities and engaging with customers to help drive value at scale using tools and processes. It's a challenging but very rewarding experience for any CSMs who are hungry and maniacal about their customers' and SecurityScorecard's success and want to develop a lot of experience in CS very quickly! 

JOB RELATIONSHIP TO YOU: I (Chris) am the Director of Customer Success at SecurityScorecard, so this position would be one of my team members - equally invested in a team-oriented approach to our whole team's success, and responsible for shattering expectations around the most underserved customer segment, traditionally aligned to "efficiency-oriented" and/or "growth potential" customers!

WHY SHOULD YOU JOIN US: For a video on how much we value our Customers' Success, I would encourage you to review this video. Having worked for SecurityScorecard for nearly (February 2021) 4 years, I can personally attest the high-paced but very exciting cybersecurity industry. According to Gartner, "By 2022, security ratings will become as important as credit ratings when assessing the risk of business relationships." While major breaches (*cough SolarWinds cough*) occur on a seemingly weekly basis, supply chain risk and the impacts of COVID's push to remote work environments makes Security Ratings providers like SecurityScorecard that much more critical! This company has been an absolute rocket ship in my ~4 years here!

ABOUT OUR COMPANY: We're able to evaluate any company using publicly-available data from the outside in - akin to seeing the Google Street view equivalent of ANY company's external cybersecurity posture. This is incredibly important in mitigating supply chain risk and evaluating your external vendors (e.g. your payroll provider) who can pose significant risks to your business or even your customers' data.

JOB LINK: https://grnh.se/fed16dee1us

TAGS: #CSM #remote #security #Cybersecurity #highgrowth

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Chris Ryan
Director, Customer Success
SecurityScorecard

[email protected] | 646-878-9315
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Comments

  • Dezrah Blinn
    Dezrah Blinn Member Posts: 8 Seeker
    edited January 2021
    Sounds like a fascinating opportunity with a really interesting product. I'm kind of a cyber-security geek and I love the idea of an independent security rating product. Do you ever use active security audits to assess clients, or are you specifically limited to the external "publicly available" information?
  • Dezrah Blinn
    Dezrah Blinn Member Posts: 8 Seeker
    edited January 2021
    Good morning! I don't know if this position is still available, but I would like to make it clear that I am very interested in it. Would you be able to answer some questions about the role? 

    Thank you, 

    Dez
  • Chris Ryan
    Chris Ryan Member Posts: 2 Navigator
    First Anniversary
    edited January 2021
    @Dezrah Blinn - thank you for your interest, and I would love to pass along any resumé or CV for any similar roles in the future. We're closing in on a final candidate, but I would love to schedule a quick chat between us to help answer any and all of your questions.

    I would also encourage you to keep an eye on our open positions board here, in case anything else catches your interest - for example, any of our Solutions Engineer roles.

    Thanks for patience with me Dezrah and for all of the other interested parties that reached out to me in the last couple of weeks!

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