Customer Success Manager | Remote, NYC or Dallas | Illuisve Networks
JOB TITLE: Customer Success Manager
LOCATION: NYC, Dallas or Remote ( US based)
JOB DESCRIPTION: This is an opportunity to be Illusive's eyes and ears with the clients. Help them work through their needs, fine tune our product and services to the customer's unique needs and help them to transform the way they assess security risk, listen to their feedback to help the Product and R&D team innovate new features, ultimately, you're there to ensure that our customers are more successful.
In this role, you will own and manage customer relationships, ensuring customer satisfaction and communicating the value of our product to drive deeper, more robust engagement.
You will apply your understanding of cyber security and of our products, features, and best practices to proactively provide value and guidance to our customers. You will provide success plans, business reviews and become a trusted advisor. Must have a Cyber security background.
JOB RELATIONSHIP TO YOU: I (Effie) am the Global Head of Customer Success at Illusive Networks. You will be joining a team of other US and EU based CSMs.
WHY SHOULD YOU JOIN US: We are a heavily funded and successful cyber security company, with a very niche product – lateral movement detection and prevention. We are part of the Team 8 umbrella of successful cyber companies. Illusive's CS team has been in growth mode since last year due to the high touch model and exciting big enterprise customers that keeps on growing.
ABOUT OUR COMPANY: We brought together top cyber attack specialists and pioneering cyber technology entrepreneurs with decades of collective experience in cyber warfare and cyber intelligence. Illusive Networks was built to tackle what has been a significant and urgent problem for cybersecurity practitioners-the challenge to stop Advanced Persistent Threats (APTs) and other advanced attacks that bypass security controls and silently gain access to organizations' most risk-sensitive and business-critical digital assets. Learn more about our company here: https://www.illusivenetworks.com
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