Customer Success Manager, MM+ | Denver/Boulder, NYC | Bonusly
JOB TITLE: Customer Success Manager, MM+
LOCATION: Denver/Boulder or NYC area
As a Customer Success Manager for our Mid-Market segment, you will provide delightful experiences and contribute to the success of Bonusly's customers. We are looking for someone with an ingrained passion for people, and a love for finding creative solutions to help others succeed.
You will become an expert on the Bonusly app while managing our customer's success throughout the customer lifecycle. From ensuring that Bonusly customers are on-boarded smoothly, to seeing that they achieve their business goals using our products and renew their contracts, you'll directly affect the customer satisfaction, retention, growth, and reference-ability of our amazing customers!
JOB RELATIONSHIP TO YOU: I (Betty) am the Director of Customer Success at Bonusly, so this position would be one of my team members. Our department include CSMs, Support, CS operations, and Customer Education, and we report directly to the CEO.
WHY SHOULD YOU JOIN US: Bonusly is at a critical point. We have great product-market fit and strong revenue growth. We recently closed our Series A and grew to over 50 employees. We pride ourselves in providing a top-notch employee experience, and as we enter the next phase of growth, we are looking to add dynamic, creative, collaborative professionals to our team. Come have fun building a thriving company with us!
ABOUT OUR COMPANY: Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it. You can learn more about us here: https://bonus.ly/working-at-bonusly and here: https://github.com/bonusly/un-handbook
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