Strategic Customer Success Manager | Remote US | DailyPay

Matthew Ferguson
Matthew Ferguson Member Posts: 8 Seeker
Second Anniversary
edited April 2022 in Job Board

JOB TITLE: Strategic Customer Success Manager  

LOCATION: Anywhere in the US!

JOB DESCRIPTION: You will be responsible for large enterprise and strategic accounts. Responsibilities include developing strong relationships with customers, connecting with key business executives and driving adoption of our product. You will define and plan strategic account plans while tracking with tactical execution. The Strategic Customer Success Manager assists in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate adoption metrics are met and customer satisfaction is at its highest.  This role will also identify new business opportunities as well as areas of improvement among existing customers.

JOB RELATIONSHIP TO YOU: I (Matthew) am the Director of Customer Success for Large Enterprise / Strategic clients. This role reports directly to me. This is a new team we are building from scratch to better serve our largest and most important clients.

WHY SHOULD YOU JOIN US: We are growing fast, which provides opportunities for career progression and an exciting work environment. DailyPay has grown from 50 to 290 employees in just over 2 years and we are actively recruiting for another 40 roles right now! We are revolutionizing the payroll industry with a new product to give employees immediate access to their earned wages rather than waiting two weeks until payday - we are a genuine disruptor. As we are B2B2C, our business is a little different from B2B, providing great learning opportunities.

ABOUT OUR COMPANY: DailyPay is revolutionizing the payroll experience by allowing employees to have real-time access to their accrued unpaid earnings. And that's just the beginning. We are the recognized gold standard in on-demand pay, and we attribute our success to our people, our diverse and inclusive culture and our work ethic.

JOB LINK: Strategic Accounts - Customer Success Manager (Remote)

TAGS: #CSM #remote



  • Maria Olivon
    Maria Olivon Member Posts: 2 Navigator
    edited January 2021
    Matthew, this looks like an exciting opportunity. Can I please take 15 minutes of your time on Monday for a call to learn about CS at DailyPay?

    Thank you!