Head of Customer Experience | NYC or Remote | Onaroll
JOB TITLE: Head of Customer Experience
LOCATION: NYC or Remote
JOB DESCRIPTION: In this role you will design, implement, and own every element of both the Team Member and Employer experiences, including the points system, rewards, brand voice, communication, onboarding process, and more. In addition, you will build and lead a team of Customer Success & Onboarding Managers to support you and the company's mission..
JOB RELATIONSHIP TO YOU: I (Nick) have met with the Founder of OnARoll a handful of times in an advisory capacity. They Founder reached out again over the weekend about this role.
WHY SHOULD YOU JOIN US: High risk/high reward type opportunity for the right person. Looking for someone who has been in this type of CS leadership prior in a start up. The person should be high energy and have deep empathy.
ABOUT The COMPANY: Shift workers are the engine of our economy, powering restaurants, call centers, factories, and warehouses. We celebrate them. Onaroll is a gamified employee rewards experience built to boost productivity, longevity, and morale. Website Here
JOB LINK: https://www.notion.so/Head-of-Customer-Experience-8c6034855e204b28b20b9e98569c6d2c
TAGS: #leadership#customerexperience
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