System Administrator - CS Operations

Jennie Li

Hi everyone! Searching for a System Administrator to join my team, specifically to manage Customer Success-related tools such as ChurnZero and Zendesk. Please see the details below and feel free to reach out to me directly with any questions!

JOB TITLE: System Administrator

LOCATION: Framingham, MA or remote

JOB DESCRIPTION: A System Administrator to take ownership of our customer success-related tools such as ChurnZero and Zendesk. This includes daily management of the tools, fielding questions/inquiries from internal teams using the tool, identifying areas of process improvement and new feature adoption within the tools.

JOB RELATIONSHIP TO YOU: I am the manager of operations so this position would be one of my team members. We fit within Account Management organization which includes Client Sales and Customer Experience teams, but the tools used are primarily focused on the Customer Experience side of the business.

WHY SHOULD YOU JOIN US: Great culture (even remote!) and a quickly growing company which means plenty of opportunities. We are focused on improving process and achieving operational excellence and these CS tools are a key part of the success of our team members. 

ABOUT OUR COMPANY: Definitive Healthcare is a the leading healthcare data provider, serving a variety of industries from life sciences to consumer goods. We offer up-to-date healthcare information to allow our customers to focus on strategic business planning and execution to achieve their desired outcomes. From top to bottom, we have a strong focus on a fun, collaborative, and open culture which is why we have been named one of Boston's Best Places to Work and Fastest Growing Companies in Massachusetts. You can learn more about us here: https://www.definitivehc.com/about/careers

JOB LINK: Definitive Healthcare is hiring a System Administrator, ChurnZero

TAGS:  #remote #csoperations #csplatform #gainsight #churnzero #customersuccessoperations #customersuccessplatform #sysadmin #systemadmin #systemadministrator #zendesk