CSM | Toronto, Canada

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JOB TITLE: Customer Success Manager 

LOCATION: Toronto, Canada 

JOB DESCRIPTION: The role will own a portfolio of accounts and strategically engage with clients on topics ranging from problem resolution, solution guidance, technology planning, and future state cloud/digital strategies. Responsible for renewals, customer health, upsell/cross. The role will also help develop and enhance our processes, manage our VoC program, and support the implementation of a CS platform. 

JOB RELATIONSHIP TO YOU: The role will report to me (VP of Customer Success) and work with a cross-functional team, including the existing CS team, Service Delivery Managers,  Marketing, Partner team, Delivery and Sales.  

WHY SHOULD YOU JOIN US: WatServ is highly collaborative and client-centric organization. Our core values focus on accountability, curiosity, dependability and perseverance. We are on a significant growth path to expand and growing our products & services. You will have the unique opportunity to have authorship on new ways of working internally and with our clients. 

ABOUT OUR COMPANY: WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and managed services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc.

JOB LINK: Careers | Working at WatServ or apply directly to [email protected]

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