Service Delivery Manager | Toronto, Canada
JOB TITLE: Service Delivery Manager
LOCATION: Toronto, Canada
JOB DESCRIPTION: WatServ is looking for an experienced, highly motivated Service Delivery Manager (SDM) to join our Client Success team. The Service Delivery Manager will be the primary interface between WatServ Managed Services Team and WatServ's top tier clients. The SDM will ensure customer satisfaction through efficient service management, collaboration with internal and external teams, and continuous improvement of the overall client experience. The role will manage the day to day operations for top accounts, with a focus on operational stability, relationship management, and account health.
JOB RELATIONSHIP TO YOU: The role will report to me (VP of Customer Success) and work with a cross-functional team, including the existing CS team, Service Delivery Managers, Operations and Delivery teams.
WHY SHOULD YOU JOIN US: WatServ is highly collaborative and client-centric organization. Our core values focus on accountability, curiosity, dependability and perseverance. We are on a significant growth path to expand and growing our products & services. You will have the unique opportunity to have authorship on new ways of working internally and with our clients.
ABOUT OUR COMPANY: WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and managed services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc.
- All Categories
- 131 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 190 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community