Service Delivery Manager | Toronto, Canada

Numrah_Irfan Member Posts: 10 Contributor
Third Anniversary First Comment Photogenic
edited January 2021 in Job Board Community

JOB TITLE: Service Delivery Manager

LOCATION: Toronto, Canada 

JOB DESCRIPTION: WatServ is looking for an experienced, highly motivated Service Delivery Manager (SDM) to join our Client Success team. The Service Delivery Manager will be the primary interface between WatServ Managed Services Team and WatServ's top tier clients. The SDM will ensure customer satisfaction through efficient service management, collaboration with internal and external teams, and continuous improvement of the overall client experience. The role will manage the day to day operations for top accounts, with a focus on operational stability, relationship management, and account health. 

JOB RELATIONSHIP TO YOU: The role will report to me (VP of Customer Success) and work with a cross-functional team, including the existing CS team, Service Delivery Managers, Operations and Delivery teams.  

WHY SHOULD YOU JOIN US: WatServ is highly collaborative and client-centric organization. Our core values focus on accountability, curiosity, dependability and perseverance. We are on a significant growth path to expand and growing our products & services. You will have the unique opportunity to have authorship on new ways of working internally and with our clients. 

ABOUT OUR COMPANY: WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and managed services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc.

JOB LINK: Careers | Working at WatServ or apply directly to [email protected]