CSM - MST or PST @ FireHydrant.io

Jake Bartlett
Jake Bartlett Member Posts: 2 Navigator
edited April 2022 in Job Board

JOB TITLE: Customer Success Manager 

LOCATION: Remote, ideally located in the MST or PST timezone.

JOB DESCRIPTION: This role's primary focus will be onboarding customers and ensuring they're getting value out of the product. You'll partner with sales, product, and engineering to deliver great customer experiences. You'll be one of the first hires on this team, which means there will be a lot of opportunities to help influence the direction of the team. You'll also be expected to help with customer support inquiries as a secondary focus. We're a small team and growing. 

JOB RELATIONSHIP TO YOU: I'm the hiring manager, and I report to our CEO. I'm currently handling all customer success and support duties, and we have a lot of work to do. I'm looking forward to building this team!

WHY SHOULD YOU JOIN US: We're a small team, with a lot of opportunities, and a lot of momentum. We have a lot of customers coming down the pipeline, and this is a great opportunity for someone who wants to not just help customers, but also help shape the direction of our team.

ABOUT OUR COMPANY: FireHydrant.io has been around for 2 years. We were built by SREs for SREs. We're backed by Menlo Ventures, and our team brings a wealth of knowledge from dev tools and incident response platforms. 

JOB LINK: https://boards.greenhouse.io/firehydrant/jobs/4327334003

TAGS: #CSM #remote #support #devtools