Sr. Customer Success Manager | Pendo | SF

Erica Akroyd

JOB TITLE: Sr. Customer Success Manager 

LOCATION: San Fransisco or Remote (West Coast) 

JOB DESCRIPTION: As part of the Pendo Success team, Customer Success Managers (CSMs) partner with customers to ensure they're receiving the support and tools needed to achieve their goals and derive business value. CSMs have an in-depth understanding of the customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo, Customer Success Managers are considered trusted advisors to our customers and product experts in Pendo's technology. The ideal candidate will possess a strong consultative mindset, experience working with key stakeholders, and strategic skills and knowledge. A keen sense of ownership, drive, and scrappiness is a must.

JOB RELATIONSHIP TO YOU: I (Erica) am the Manager of Commercial Customer Success at Pendo, so this position would be one of my team members. Commercial CSMs manage 20-40 customers with about $2-4M in ARR in their book of business. It is an exciting time to be working at Pendo and I look forward to adding a few more great team members to the team!

WHY SHOULD YOU JOIN US: Pendo and our CSM team are growing quickly (lots of career growth!). We're focused on driving outcomes and relationships with our customers. We're focused on strategic engagements such as Success Plans, Business Reviews, and other value-driven conversations to increase retention, expansion, and advocacy!

ABOUT OUR COMPANY: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Learn more about Pendo here: https://www.pendo.io/

JOB LINK: https://boards.greenhouse.io/pendo/jobs/5057150002

TAGS: #CSM #remote #westcoast #sanfrancisco