Customer Success Manager | Nashville, TN or Remote | CaredFor

Bethany Wynns
Bethany Wynns Member Posts: 2 Navigator
edited April 2022 in Job Board
JOB TITLE:  Customer Success Manager

LOCATION:  Company headquarters are in Nashville, TN. Also open to remote US candidates from all states except: HI, NV, OR, VA, NH, ND, WA and WY. If fully remote, this position would be expected to be online to collaborate with the team from 9am-5pm central.

JOB DESCRIPTION:  This CSM will work mainly with our small to mid-sized clients to ensure they're getting maximum value from their investment in CaredFor. Through a mix of direct customer interaction and 1-to-many touchpoints, you'll work to understand your clients' business goals and challenges, drive product adoption within their organizations, and ultimately, convert them into CaredFor advocates. As our business scales and introduces new products, you'll also help build and test new customer education strategies and tools.

JOB RELATIONSHIP TO YOU:  I (Bethany) am the Director of Customer Experience, so you'd be part of my team! 

WHY SHOULD YOU JOIN US:  CaredFor is growing quickly and we have some ambitious goals for 2021! We're rolling out a new product offering later this year and are expanding into new industry verticals. As the company scales, this person has a great opportunity to help shape our CX organization.

ABOUT OUR COMPANY:  We partner with substance use and mental health treatment providers to help them create long-term engagement with patients, alumni, and families. Everyday, our platform supports thousands of people in recovery, and the loved ones who support them, by providing community, content and clinical resources. Our mission is to transform the lives of 1,000,000 people who are using our tools. To achieve that, our team is committed to a strong team culture focused on empathy, having the right attitude, and believing in the future. 


TAGS:  #CSM #Customer Success #remote #startup #central