Manager of Customer Implementation | Boulder/Denver Area | Bonusly

Betty Ernst

JOB TITLE: Manager of Customer Implementation 

LOCATION: Denver/Boulder area 

JOB DESCRIPTION: 

We're looking for a Manager of Customer Implementation to help us deliver timely and delightful onboarding and implementation experiences at scale. You'll be responsible for designing the onboarding and implementation processes, putting those processes into play, building out a rockstar team, and helping our customers hands-on to ensure they achieve success. Collaborating across the sales, success, product, and marketing teams, you'll bring proactive at-scale implementation processes to our customers, and help deliver VIP customer experiences as we move up market.

As the first hire in this role, you'll have the opportunity to shape the organization in meaningful ways and play a pivotal role in reducing customer churn and scaling our business. Come be on the ground floor of implementing a brand new team!

JOB RELATIONSHIP TO YOU: 

I (Betty) am the Director of Customer Success at Bonusly, and you would report directly to me. Our department also includes CSMs, Support, CS Operations, and Customer Education, and I report directly to the CEO. 

WHY SHOULD YOU JOIN US: 

Bonusly is at a critical point. We have great product-market fit and strong revenue growth. We recently closed our Series A and grew to over 60 employees. We pride ourselves in providing a top-notch employee experience, and as we enter the next phase of growth, we are looking to add dynamic, creative, collaborative professionals to our team. Come have fun building a thriving company with us! 

ABOUT OUR COMPANY: 

Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it. You can learn more about us here: https://bonus.ly/working-at-bonusly and here: https://github.com/bonusly/un-handbook  

JOB LINK: https://jobs.lever.co/bonusly/0d4117f9-6646-42df-8493-d7e854dded88

TAGS: #implementation #onboarding #manager #Boulder #Denver