Customer Success Associate | Remote | The Predictive Index!
JOB TITLE: Customer Success Associate
LOCATION: Remote (we also have an office in Westwood, MA if you are in the Boston area and prefer that, once things open up!)
JOB DESCRIPTION:Collaborate with customer success managers, service, sales, product, and marketing teams to identify innovative ways to engage and support our small market accounts
Proactively engage the small market account portfolio with a one-to-many marketing approach
Identify opportunities for growth and collaborate with sales to upsell and cross sell.
Participate and lead departmental and team projects to improve relationships with our clients and internal processes
Act as the "voice of the customer" in internal conversations
Support the customer success managers with developing quarterly business reviews for our strategic accounts
JOB RELATIONSHIP TO YOU: I (Amanda) am one of the consultants on the customer success team at The Predictive Index, so this position would be joining my team and reporting to my boss, Mike Saia. We are part of the overall Revenue team at PI.
WHY SHOULD YOU JOIN US: If you've got all the below skills, drop what you're doing right now and reach out. If you've got some of these skills, we still want to hear from you!
Creative and curious thinker, able to develop solutions to varying business problems
Fastidious attention to detail, excellent organizational skills, and the ability to prioritize demands and meet deadlines
Ability to motivate and align stakeholders from other departments
Excellent written and verbal communication skills
Some experience with tools like Salesforce, Salesloft, Gong, Pardot, G-Suite, Asana
ABOUT OUR COMPANY: Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.
Teamwork: Focus on the "we," not the "me."
Honesty: Follow your moral compass.
Reliability: Be someone others can count on.
Energy: Be balanced, be energized.
Action: Errors of action are better than errors of inaction. Be brave.
Drive: Own it.
Scope: Don't try to boil the ocean.
The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
The Predictive Index is an Equal Opportunity Employer.
JOB LINK: Customer Success Associate
TAGS: #CSM #remote
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