Senior Manager / Director of Customer Success | Washington DC | Cortex Building Intelligence
JOB TITLE: Senior Manager / Director of Customer Success
LOCATION: Washington, DC or NYC
JOB DESCRIPTION: We are looking for a talented, driven, entrepreneurial-minded leader to serve as the Senior Manager / Director of Customer Success. Customer Success is one of the most critical functions driving growth at Cortex. You will be responsible for designing and delivering an exceptional experience for each of our customers – ensuring they love our product, use it constantly, and create dramatic savings with it.
JOB RELATIONSHIP TO YOU: I am the Chief Customer Officer at Cortex, and this position reports directly to me. I'm looking for a thought partner who can further define and refine our engagement strategy and customer journey, while serving as a "player/coach" with direct responsibility for value delivery and retention/expansion of our portfolio of customers.
WHY SHOULD YOU JOIN US: Cortex is built to dramatically improve how buildings operate in order to save clients money while also helping to save the planet. We've been able to reduce energy use in some of the most high-profile buildings by up to 15%. We help the Empire State Building save nearly $1m annually. You'll be on the ground floor creating and building out the CSM team.
ABOUT OUR COMPANY: Cortex's building intelligence platform provides software and machine learning that fundamentally improves the sustainability of commercial buildings, the value of those assets, and the experience of occupants inside them.
TAGS: #director #Customer Success #sustainability #commercialrealestate #proptech
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