Customer Success Manager | Remote | FloQast
JOB TITLE: Customer Success Manager
LOCATION: Remote friendly. HQ in Los Angeles, CA
JOB DESCRIPTION: A Customer Success Manager at FloQast helps to maintain high levels of satisfaction and engagement among customers to ensure their long-term success with the application. Key responsibilities include providing outstanding customer service, responding to all clients' queries, providing product assistance, and explaining processes, products and services in accordance with internal procedures. As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience.
JOB RELATIONSHIP TO YOU: I (Sana) am the Director of Customer Success at FloQast, and I oversee the CSM, Support, and Operations functions. Our CSM team is divided into 3 segments: Strategic, Mid-Market, and Tech Touch. We currently have several open headcounts within the Mid-Market and Strategic segments.
WHY SHOULD YOU JOIN US: We are an award winning Customer Success department that prides itself in service to our customer base. We are in a high growth period coming off of a very successful 2020, and will be adding 15-20 CSM's to our team this year in addition to expanding into EMEA. Lots of upward mobility and many of our team members grow in their careers FAST.
ABOUT OUR COMPANY: FloQast is a fast-growing, Los Angeles-based, growth-stage company redefining how a critical business process (financial close) is performed. Our growth and success are fueled by a passion to define and dominate the close management software market. We are the first company of our kind to focus specifically on the mid-market. Our prospects have been hungry for a solution like FloQast and the response has made FloQast among the fastest growing FinTech companies with now more than 1,000 customers, including Lyft, Zoom, Twilio and the Golden State Warriors.
TAGS: #CSM #remote #tech #saas
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