Customer Success Activation Manager | Central USA | Lumen

Eric Cheshier
Eric Cheshier Member Posts: 5 Seeker
Second Anniversary Photogenic First Comment
edited April 2022 in Job Board

JOB TITLE: Customer Success Activation Manager


JOB DESCRIPTION: The Activation Manager develops regional enterprise customer success strategy and ensures attainment of existing customer success/revenue and margin growth for regional enterprise accounts which contribute to the company's bottom line.  Provides in market leadership and expertise to accelerate the achievement of maximum profitability and growth in line with company vision and values.  The Activation Manager establishes plans and strategies to expand the customer base in the assigned area and contributes to the training development for the customer success team.

JOB RELATIONSHIP TO YOU: I (Eric) am the Director of Customer Success Activation for the Central Region at Lumen, so this position would be one of my team members. We are part of the Program Management Organization, laying the blueprint for and support the Customer Success Organization at Lumen

WHY SHOULD YOU JOIN US: Lumen is building its CS organization, undergoing a major philosophical change in how we interact with our customers.  There has been an incredible investment in this, and we will be part of the team building it from the ground up!  It is a very exciting opportunity!

ABOUT OUR COMPANY: Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. 

JOB LINK: CS Activation Manager - Lumen

TAGS: #CSM #remote #Manager #activation 

**Please feel free to message me with any questions about this role.  Thank you!**