Customer Success Director | Remote in Europe | Aurea Software

jaime chambron
jaime chambron Member, Success Network Members Posts: 6 Seeker
Third Anniversary First Comment 2023 Success Network - Supporter
edited April 2022 in Job Board

JOB TITLE: Customer Success Director

LOCATION: Remote in Europe

JOB DESCRIPTION: A customer success director is part of the success leadership team that will be responsible for building strong customer relationships with executives, driving product adoption and use case optimization via best practice advice, training and change management consulting.  Will also drive the data and tools needed to orchestrate success.

JOB RELATIONSHIP TO YOU: I (Jaime) am the SVP of Customer Success at Aurea, so this position would be one of my leaders. We fit within the Customer Operations Organization at Aurea, which reports to Barry Fougere. It is an exciting time to be working at Aurea as we are transforming our approach to customer success (TAM to CSM) and I look forward to adding a few more great team members to the team! 

WHY SHOULD YOU JOIN US: Aurea is building out a world class, long term customer success organization that will grow as ESW (the private equity firm that own Aurea) buys more companies to integrate into the portfolio + new customer acquisition.  Our business model is different - we are 100% remote (since 2009), hiring/pay equity is transparent (the same job/level anywhere in the world is paid the same), and our team is in it to win it for the long term. We're focused on driving great customer experiences to help our customers achieve their desired outcomes.  This is done through strategic success planning and use case diagnostics to drive optimization and expansion recommendations.

ABOUT OUR COMPANY:  Aurea was founded with the singular vision of helping businesses succeed in today's complex digital landscape. To achieve that goal, we do things differently. Our customers enjoy access to every product in our portfolio – all of which are cloud-based, enterprise-scale, and easy to use – with one simple subscription.  You can learn more about us here:


TAGS: #CSM #remote #director #EMEA #leadership