CS Strategy & Operations | SF & Austin | Hearth (Shogun)

Nikhil Pai

JOB TITLE: CS Strategy & Operations

LOCATION: SF or Austin 

JOB DESCRIPTION:As part of the Customer Success Strategy and Operations team, you'll be the thought and execution partner to Customer Success leaders, providing insight through hypothesis driven analysis, conducting quarterly and annual planning, defining success metrics and creating scalable reporting, and optimizing overall processes.

JOB RELATIONSHIP TO YOU: I (Nikhil) am the cofounder of Hearth and lead CS, Revops and data. This role will report to me as we build out our new Strategy and Ops group. You will get to work closely with the VP of CS we are also currently hiring for and our great revops tech team

WHY SHOULD YOU JOIN US: Having recently raised a round, we are heavily investing in our customer experience. The size of the company is set to double be the end of the year, so many things will need improvement. There will be no shortage of resources. 

ABOUT OUR COMPANY: Shogun is a Fintech company helping home improvement contractors grow and manage their business. Our SaaS platform -- Hearth (www.gethearth.com) -- provides over 10,000 contractors the financial tools they need to close more business, including financing solutions, invoicing, payment collections, insurance products, all in one, modern system designed specifically for the home improvement industry. 

JOB LINK: https://jobs.ashbyhq.com/shogun/fcbdeb49-e1b7-403f-9587-630345b6a085

TAGS: #CSOps #revops#Strategy #csoperations