Customer Success Specialist | Remote in North America | proofgov.com

Wes George

JOB TITLE: Customer Success Specialist

LOCATION: Whitehorse, Yukon or Remote 

JOB DESCRIPTION: You'll be on the front-lines, with a world-class team at your back. We'll rely on you to support our existing and growing user base which includes governments at all levels across the country. This means you'll:

• understand partners' needs by communicating directly with our users, analyzing metrics, and gathering feedback via Intercom

• help support the development of best-in-class training materials

• represent the voice of our users by sharing their input with our internal team and thereby influencing every core feature, marketing and sales process

• collaborate closely with Account Execs, Sales team, & Solution Engineers to support renewals and expansion opportunities

• serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support

• collaborate with the engineering and development team to set up or configure our software platform as per users' requirements and troubleshoot technical issues 

How a day-in-the-life might look:

• Crushing Intercom tickets and problem-solving bugs

• Helping to build the best training experience government software has ever delivered

JOB RELATIONSHIP TO YOU: I (Wes) am the co-founder and CTO. I work closely with our Director of Customer Success in building and delivering amazing experiences for our customers. This position would report to our Director of Customer Success. 

WHY SHOULD YOU JOIN US: In the last 6 months, we've signed a new (Canadian) Federal department each month. We're gaining momentum, reaching a new level of traction, and need to grow our team to keep pace with our growth.

ABOUT OUR COMPANY: Proof is transforming government with a platform that turns public servants into heroes. We started in 2017, and our platform impacts people's lives every day across Canada - at every level of government, municipal, territorial, provincial and federal - and soon the US. We are graduates of the Creative Destruction Lab and TechStars (Toronto 2019). Learn more here and see our company values here.

JOB LINK: https://proofgov.com/client-success-specialist

TAGS: #CSM #remote #government #enterprise #SaaS

Wes George

This position has been filled. Thanks for reading!