Director of Enterprise Customer Success | Remote USA | Gong
JOB TITLE: Customer Success Manager
JOB DESCRIPTION: We are looking for a Director of Enterprise Customer Success you will be critical in designing and executing a world-class customer journey to drive increasing value into our Enterprise line of business. This role will fine tune and iterate processes around our white-glove customer experience, hire and expand on our national team as well as partner cross functionally with key executive leaders.
JOB RELATIONSHIP TO YOU: I (Laura) and a Sr Manager of Recruiting at Gong and am currently leading this search in partnership with our VP of Customer Success.
WHY SHOULD YOU JOIN US: As a high growth Series D Revenue Intelligence Platform breaking the mold in a new category we put every resource into ensuring our customers are getting the most value out of our platform so they can give the most value to their customers. So much so, that #creatingravingfans is one of our core operating principles!
ABOUT OUR COMPANY: Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 1,500 innovative companies like Zillow, Slack, PayPal, Twilio, Shopify, Hubspot, SproutSocial, Zoominfo, Outreach, MuleSoft, and LinkedIn trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.
TAGS: #remote #leadership
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