Customer Success Manager -- Remote -- ZERTO

Daryl Colborne

JOB TITLE: Customer Success Manager 

LOCATION: Remote 

JOB DESCRIPTION: 

As a member of our Zerto Customer Success organization, you will:

• Collaborate with our internal teams to ensure a proper handoff of Accounts from Presales/Sales to Customer Success
• Welcome new customers and participate in their onboarding to ensure they achieve a rapid time to value of the Zerto platform
• Be our customers' wing-man/wing-woman and trusted advisor, making their journey with Zerto a seamless one
• Participate in strategic discussions on how to improve Customer Success and the customer experience at Zerto 
• Be familiar with Zerto's technology, workflows, and best practices

JOB RELATIONSHIP TO YOU: I (Daryl) am the Director of Customer Success at Zerto. This position would be part of my team and I report directly into the SVP of Customer Experience. This is an exciting time to be joining Customer Success at Zerto, as the organization is seeing how much of an impact Customer Success has to the bottom line.  

WHY SHOULD YOU JOIN US: 

Our customers are backed by a Customer Success organization that helps drive customers through their journey with the Zerto platform. A commitment to excellence and customer advocacy pervades the Zerto Customer Success team and the work environment fosters intellectual stimulation through exchanges with internal departments (Product Management, Technical Support, Marketing, Sales, Development) and external customers. Our customer base is growing rapidly, and with it grows the challenge of scaling the Zerto Customer Success organization to accommodate the growing needs of our customers. The Zerto Customer Success team supports a growing number of partners and enterprises by helping them drive their desired outcomes with the Zerto platform. We work with customers of varying sizes - from mom-and-pop shops to Fortune 100 Enterprises, and you can too!

ABOUT OUR COMPANY:  

In today's always-connected world, businesses need to be available to customers, 24/7/365. This is non-negotiable. Enter Zerto. By providing Resilience for Evolving IT™, Zerto ensures enterprises always have access to business-critical data and applications regardless of any IT interruption, downtime or delay.  Zerto's award-winning Cloud Continuity Platform™-protecting thousands of enterprises worldwide -is the simplest, most reliable Business Continuity/Disaster Recovery (BC/DR) software solution built to protect applications on any virtualized IT environment, be it public, private or hybrid cloud. Zerto's fast-moving, creative and supportive work culture fosters innovation and hard work centered around an atmosphere of fun and togetherness.

Our leaders work tirelessly at creating a culture that everyone loves to be a part of. We work in an entrepreneurial, creative, and collaborative way.  If you have a passion for pushing your own limits and are eager to have impact on a winning team, you might be the person we are looking for.  Are you feeling Zertonian?  

 

SKILLS AND ABILITIES

• 5+ years of work experience
• 2+ years of Customer Success Management experience within a software company (SaaS or non-SaaS)
• Ability to manage customers of varying sizes and be their trusted advisor
• Ability to adapt quickly and re-establish order when critical escalations are occurring
• Ability to communicate with and present to customer stakeholders at all levels (C-suite included)
• Negotiation skills that win others over
• Project Management skills that drive results
• Teamwork mentality, constant collaboration, and a passion for people!
• Willingness to work flexible hours when necessary, to ensure customers are successful using Zerto

PREFERRED SKILLS

• Experience with virtualization (VMWare/Hyper-V/AWS/Azure), backup or data protection technologies
• Previous experience in Customer Success Operations, creating customer communities and/or working in a one to many model
• Bachelors Degree (Business, Computer Science, Communications, MIS or similar)

JOB LINK: To be posted very soon. In the meantime, please reach out directly to me:  [email protected]

TAGS:  #CSM, #remote, #job, #enterprise, #adoption, #onboarding

------------------------------
Daryl Colborne
Director, Customer Success
------------------------------

Daryl Colborne

This role has been filled!