Customer Success Manager - Remote - Autohost
JOB TITLE: Customer Success Manager
LOCATION: Remote (North America)
JOB DESCRIPTION: As the CSM, you'll be the point person for Autohost's clients. You will be partnering with them at the tail end of the sales process throughout the entire lifecycle.
You'll be constantly working to help understand their needs, maximize value, and and make sure they become evangelists of Autohost. We are a client first company and we live by our clients and truly believe in being the best vendor they've ever worked with.
You'll also work closely with our marketing/product teams to help align our roadmap and marketing materials with customer feedback. We want someone who is passionate about our product and is looking for the freedom to exercise their own ideas.
JOB RELATIONSHIP TO YOU: I lead CS at Autohost and this position reports to me along with one of the cofounders.
WHY SHOULD YOU JOIN US: We're an open and collaborative team that is experiencing tremendous growth, we are primed to explode as post pandemic travel picks up. We love to experiment with new ideas and are looking for someone to take ownership and innovate outside of the traditional scope of the role.
ABOUT OUR COMPANY: Autohost is a dedicated trust and safety toolset for property managers. In hospitality, we believe it's important to know your guest. That's why we screen every reservation, across all platforms. We're aiming to make the hospitality industry safer for everyone. Through dynamic guest screening, we reduce risk to hospitality providers, guaranteeing a better experience for hosts and guests.
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