VP Customer Success | NY | AB Tasty

Ashley Thorpe
Ashley Thorpe Member Posts: 2 Navigator
edited April 2022 in Job Board

JOB TITLE: VP Customer Success


You will be responsible for overseeing the Customer Success teams' scalability, performance, and development in this role. We're looking for a customer success leader who can create processes and track key metrics to ensure the highest levels of customer engagement and satisfaction. In this crucial role, you'll be responsible for the full customer lifecycle (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

JOB RELATIONSHIP TO YOU: I'm a Senior Customer Success Manager at AB Tasty, so this person would be the leader of my team! 


AB Tasty (www.abtasty.com) is the customer experience optimization company rated as one of BuiltIn NYC's Best Places to Work (SMB). 

We are a market leader in Europe and growing quickly in the US!
We're proud to say we have:

· 900+ customers

· 240+ employees (in 6 countries on 3 continents)

· Successfully raised $64 million to grow globally (the last round closed mid pandemic)

· Bonus: we're nice, too, we promise!



We help build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure...everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better, by creating more positive consumer and better user experiences across all their digital properties. Learn more on the website abtasty.com (or reach out to me with any questions!)


JOB LINK: https://jobs.lever.co/abtasty/09aa725f-1f99-434e-96aa-ed19cb0a5cef 

TAGS: #CustomerSuccessLeader #CustomerExperience #VP