Enterprise and Midmarket Customer Success Manager roles

Alex Thebert
Alex Thebert Member Posts: 10 Contributor
GGR Blogger 2020
edited April 2022 in Job Board

JOB TITLES: Customer Success Managers: Technical, nontechnical, midmarket, and enterprise and support engineers

LOCATION: Remote - always

Account Managers
hold the relationship with the customer, run QBRs, and manage the commercial elements of the account
Customer Success Managers partner with an AM for every account and dig into the technical elements of their implementation and long-term adoption
Support Engineers are deep into the code, ID'ing and triaging bugs, solving pain points, and keep us sailing smoothly. 

JOB RELATIONSHIP TO YOU: I (Alex) am an Enterprise Customer Success Manager at Chili Piper and am not the hiring manager. 

WHY SHOULD YOU JOIN US: Chili Piper is a fast-growing start-up led by people who've had several successful exits before. Opportunities for professional and personal abound in a organization that has always been distributed around the world. There's a wonderful company culture, numerous fun perks, and an annual get-together to celebrate all we've achieved (this October, we're all meeting up in Tulum!). 

ABOUT OUR COMPANY: Founded in 2016, Chili Piper automates handoffs for prospects, reducing friction in the sales cycle (and customers love using us for their Customer Success and Support teams too). We just closed our Series B and are expanding quickly! https://www.chilipiper.com/


Technical Customer Success Manager - Midmarket: https://grnh.se/b85345e33us
Technical Customer Success Manager - Enterprise: https://grnh.se/efe80c403us

Account Manager (nontechnical CSM effectively): https://grnh.se/1cc3b17f3us
Support Engineer: https://grnh.se/a21705123us 

TAGS: #CSM #remote #support #account