Seeking customer centric NYC based CSM @kustomer who is looking for career growth

Chad Horenfeldt
Chad Horenfeldt Member Posts: 61 Expert
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edited May 2021 in Job Board Community
My name is Chad Horenfeldt and I'm the Director of CS @kustomer. Kustomer is an omnichannel SaaS platform that is reimagining enterprise customer service. This is the mission of the CS team: We are the champions of our clients and their customers. We build trusted relationships by consulting with, educating and supporting our clients and by becoming an extension of their team.  We've also just been acquired by Facebook which is exciting.

My focus as a CS leader is to not only make our customers successful but to help our team progress in their own careers. Have a look through the role and let us know if you are interested. NOTE: at the moment we are only hiring in the NYC areas. You can apply via this link: Customer Success Manager (NYC).

JOB TITLE: Customer Success Manager



At Kustomer, we take our clients' experiences seriously. Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients and ensures they achieve value from our platform. From the moment our Implementations team onboards our clients to our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Kustomer. 

This Customer Success Manager role is all about making sure Kustomer's clients extract as much value out of our platform as possible. They help define the overall client strategy, drive product adoption, capture product enhancements, assist in resolving challenging technical issues, maintain high satisfaction levels and ultimately help secure renewals.

You'll be responsible for: 

  • Managing a number of key customer accounts to maintain high satisfaction levels, adoption, expansion, and ultimately, renewal
  • Cultivating deep, trusted-advisor relationships with senior customer stakeholders and decision-makers
  • Understanding the Kustomer platform end-to-end and collaborate with Sales, Professional Services, Support, and Product to identify and communicate technical services and solutions

JOB RELATIONSHIP TO YOU: This role is on my CS team.

WHY SHOULD YOU JOIN US: This is the best CS team I've ever been a part of and we've built something special. One of our core goals is to be the best CS teams out there. Are you up for the challenge?


Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $173.5M in venture funding, and is backed by leading VCs including Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.


TAGS: #CSM #BestJobEver