Customer Success Manager | Germany or Austria | Illusive - cybersecurity

Effie Mansdorf
Effie Mansdorf Member Posts: 81 Expert
First Anniversary
edited May 2021 in Job Board Community

JOB TITLE: Customer Success Manager 

LOCATION:  Germany or Austria


In this role, you'll own and manage customer relationships, ensuring customer satisfaction and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cyber security and of our products, services, and best practices to proactively provide support and guidance to our customers. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, ensuring adoption, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience by collaborating with support, product and professional services. The best candidate for this position is a CSM who thrives on being an advisor and steers away from becoming an escalation manager.

 JOB RELATIONSHIP TO YOU: I (Effie) am the Global Head of Customer Success at Illusive Networks. You will be joining a team of other US and EU based CSMs.

WHY SHOULD YOU JOIN US: We are a heavily funded and successful cyber security company, with a very niche product – lateral movement detection and prevention. We are part of the Team 8 umbrella of successful cyber companies. Illusive's CS team has been in growth mode since last year due to the high touch model and exciting big enterprise customers that keeps on expanding.

ABOUT OUR COMPANY: We brought together top cyber attack specialists and pioneering cyber technology entrepreneurs with decades of collective experience in cyber warfare and cyber intelligence. Illusive Networks was built to tackle what has been a significant and urgent problem for cybersecurity practitioners-the challenge to stop Advanced Persistent Threats (APTs) and other advanced attacks that bypass security controls and silently gain access to organizations' most risk-sensitive and business-critical digital assets. Learn more about our company here:



TAGS: #CSM #remote #security #cybersecurity

Effie Mansdorf
Global Head of Customer Success