Sr. Customer Success Manager |Copenhagen| Templafy

Tobias Hansen

JOB TITLE: Senior Customer Success Manager 

LOCATION: Copenhagen (In-office with high flexibility)

JOB DESCRIPTION:

As a Senior Customer Success Manager, you will be at the forefront of the customer journey, directing and advising our enterprise customers enabling them to achieve their desired outcomes. This starts with a consultative and prescriptive approach as you own and supervise the implementation of customers, teaching them best practices, workflows, and overcoming blockers, as you work towards a successful launch. You are expected to propel engagement and adoption by meeting with end-users, identifying ambassadors, establishing use cases, facilitating customer loyalty and product stickiness, unlocking renewal- and growth opportunities. If you are enthusiastic about working with customers, have experience handling and deploying software solutions, and want to be part of a high-growth company and collaborative team, we'd enjoy speaking with you.

Click here to learn more about Customer Success, Jacob, and Lærke from the Copenhagen team!

JOB RELATIONSHIP TO YOU:

I am an in-house commercial recruiter who helps hiring managers, Global Director of Customer Success, find new people to join the team. I will help you throughout the entire process and be of support to each stakeholder you meet

WHY SHOULD YOU JOIN US:

The position is a great opportunity to join, influence, and impact a company in rapid growth with an abundance of organizational and development opportunities. You will become a key part of the team, and your work will have a direct influence on the growth of the company. We interact freely across teams and are dedicated to building good company culture with an emphasis on career development and plenty of social events.

ABOUT OUR COMPANY:

Templafy is a successful fast-growing SaaS company with global operations. We are passionate about improving document creation processes and workflows and are continually advancing our product to best benefit our customers. We are first-to-market in our space and have established a leading reputation with a growing customer base of global enterprises. Our innovation and unique product has raised over $60 million in funding from Insight Venture Partners and Dawn Capital, and our recent acquisitions have included the companies iWRITER and Napp.  

We have offices in Copenhagen, Eindhoven, Berlin, New York, London, and Sydney. We are growing fast, with an international team of over 300 colleagues who represent more than 50 different nationalities. Templafy is an exciting, ever-growing and enthusiastic workplace where every day presents new opportunities.

JOB LINK: https://boards.greenhouse.io/templafy/jobs/4340363003

TAGS: #CSM #copenhagen #senior #enterprise

Looking forward to hearing from you, any questions can be directed to [email protected] and I will get back to you asap.

Thanks a lot!

All the best,

Tobias Hellfach Hansen

Talent Acquisition Partner

Templafy